Try this first
- Refresh the page once — for timed lots, this also pulls the authoritative closing time.
- Check that you're signed in and approved for the auction.
- For a webcast auction, the ring may not have reached your lot yet, or the clerk may still be reviewing a bid.
- If you can, try a different network or browser to rule out a local issue.
If it keeps happening
When a problem persists, who to contact depends on what it is. For a webcast auction that's actively running, contact the auction office so they know in the moment. For a page, control, or invoice that won't load, contact marketplace support.
Don't lose your place
An accepted max bid can keep competing for you if you step away or lose connection, up to the amount you set and while you remain eligible. Confirm that the max was accepted before leaving the page, and check the lot's final result when you return.